Complaints & Grievance Procedure

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Complaints & Grievance Procedure

Complaints Policy

Four Court College is committed to providing a high quality service to all its staff and students. The college is also committed to promoting an atmosphere of trust and respect amongst students, staff, and the wider community. Four Court College encourages students to voice their concerns and strives to address whatever issues that may arise in a timely and proactive manner.

Four Court College aims to:

  • To respond positively to complaints and implement appropriate corrective action where necessary.
  • Deal with all complaints in such a way that they are resolved in a timely, fair, and consistent manner.
  • Deal with complaints confidentially to avoid disruption of mediation between a complainant and the person against whom the complaint has been filed.
  • Improve and upgrade the quality of service by correcting mistakes to prevent recurrence of the same.
  • Ensure that any complainant is not put to any kind of risk or disadvantage.

Complainants are expected to:

  • Report to the College within 4 weeks of the incident occurring.
  • Allow ample time for action to be taken to resolve the matter.
  • Recognize and accept that certain factors may interfere with the college's ability to resolve matters.
  • Be aware that certain complaints are not possible to be dealt confidentially due to action proceedings.

Academic Matters

Students may address concerns regarding academic matters orally with their teachers and/or with the DoS/ADoS, individually or jointly. If a student first contacts their teacher, and the issue is not or cannot be resolved at that level, then the student and/or student and teacher should submit the issue to the DoS who will provide assistance.

Name of responsible staff member: Director of Studies/ADoS, Telephone No: +353 (046) 9070180
Email: [email protected]

Non-Academic Matters

Non-academic issues are submitted to the Centre Director at the following details:

Name of responsible staff member: College Manager, Telephone No: +353 (046) 9070180
Email: [email protected]

GRIEVANCE POLICY

Academic grievance procedures apply to all students enrolled at Four Court College to allow for consideration of the grievance and the possibility for redress. Only when negotiations fail to resolve a matter or when a problem is not satisfactorily resolved then the last option is that of a grievance procedure.

Grievance complaints may be filed on the following grounds:

  • Where a student feels an act of injustice has been committed against them.
  • Where a student feels that they have been treated in a way that does not comply with the respective policy of Four Court College.
  • Where a student feels that an assessment result has been influenced by some kind of discrimination such as ethnic group, race, religion, etc.

The grievance procedures require the student to notify the college in writing and provide the relevant details to facilitate the process. The complaint will then be investigated using relevant sources of information such as references, tutor reports, witnesses, and the student’s record.

Name of responsible staff member: Centre Director, Telephone No: +353 (046) 9070180
Email: [email protected]

STUDENT LINKS

MODE OF STUDY

  • Morning Classes – Monday to Friday (9:15am to 12:30pm) 15 hours (Full-Time / 25weeks) (subject to change)
  • Afternoon Classes – Monday to Friday (1:45pm to 5pm) 15 hours (Full-Time / 25weeks) (subject to change)
  • Evening Classes – (Part-Time) – To be Confirmed

Please Note:

  • Classes will be scheduled Tuesday to Friday at the same time should Monday be a bank holiday.
  • Four Court College has facilitated students with a leeway of 15 Minutes in exceptional cases with valid reasons. Students who make it a habit to arrive late will be marked absent.
  • As per the student handbook and Study Visa regulations you are required to attend a minimum of 85% (all the time) of your course or/and classes.
  • The timing is subject to availability on a first-come-first-serve basis. For any change (if required) and/or query, please contact the College.
  • All students must take responsibility for Signing an Attendance Register at Reception Daily (A register of attendance is kept for official school records, visa purposes etc). Absenteeism & Expulsion Policy/Procedures
  • Every full-time student MUST consult administration regarding Holidays. By Enrolling with us each student has agreed to follow the College Time-Table (33 weeks cycle) and must follow its structure.
  • If student has been expelled there is no fee refund.

STUDY MODES

  • On-campus
  • Independent study
  • Supervised learning
  • Technology assisted learning
  • Clinics
  • Study groups
  • Special interest groups
  • Extra-curricular activities
  • Clubs
  • Educational trips/field-trips (Compulsory to Attend)
  • Cultural, sports and social programmes
  • Conversational sessions
  • Additional exam preparatory sessions (optional)

ENTRY REQUIREMENTS

  • 18 years of age (or above)
  • There is no entry requirement. New students will be interviewed on arrival at College and will be asked to take an online placement test in order to join classes that correspond to their current level and knowledge of English

BOOKS

The academic team selected the following (per level/course offered);

  • A1 – “English Result – Elementary”
    by Mark Hancock and Annie McDonald. Oxford University Press
  • A2 – “English Result – Pre-Intermediate”
    by Mark Hancock and Annie McDonald. Oxford University Press
  • B1 – “English Result – Intermediate”
    by Mark Hancock and Annie McDonald. Oxford University Press
  • B2 – “English Result – Upper-Intermediate”
    by Mark Hancock and Annie McDonald. Oxford University Press
  • C1 – “New Headway – Advanced”
    by Liz and John Soars. Oxford University Press

Students can buy the books from International Books Shop.
Each book costs €40-€45 approximately (depending on levels – Subject to change).

Please note: All students MUST have a hard copy of the relevant course book (No electronic resources) and the appropriate materials from the first day of class. If you change your level during the course, you will have to buy another book for the appropriate level. Should the course book be changed, students are also responsible for buying the new book. Students who fail to meet these requirements will receive two warnings to rectify this matter: 1st Verbal Warning: Student will be reminded to ensure that they have the required materials for class on the following day. 2nd and Final Written Warning: The student will be told that failure to produce the necessary materials for the next class will result in them not being allowed to attend the class until they have done so. The student will not receive attendance for this day and coming days until they fulfil the requirements. Absences will result in students being expelled as per the Absenteeism & Expulsion Policy/Procedures.

PROGRESSION ROUTES

Many English-speaking universities accept this qualification as evidence of language proficiency for entry into their courses. Four Court College strongly recommends you to take an additional Exam preparatory course.

DO YOU KNOW WHAT THE CEFR IS?

Have you heard of A1, A2, B1, B2, C1..?

How good are you at writing English?

How wide is your vocabulary range?

The Common European Framework of Reference for Languages is a European system used to describe language ability on a scale from Beginners up to those who have mastered the language. It makes it easy for anyone to define and measure language ability. It also enables employers and educational institutions to easily compare qualifications and see how they relate to exams that they already know in their own country.

For you, the learner of English, it is a really valuable tool to help you self-assess your own language ability and to notice your own progress. Among other things, the framework describes grammatical accuracy, vocabulary range, reading, writing and listening skills and ability to express meaning.

The great thing is that the framework is translated into most European Languages, so you can study it in your own language in order to help you think about where you should be placed in terms of your English language skills.

You can go the the Council of Europe English Language Portfolio to see official translations of the CEFR Global Scale

Bulgarian Catalan
Czech Danish
English Esperanto
Finnish French
German Greek
Hungarian Italian

The History of the CEFR

The Common European Framework of Reference for Languages: Learning, Teaching, Assessment, abbreviated as CEFR or CEF, was put together by the Council of Europe as the main part of the project “Language Learning for European Citizenship” between 1989 and 1996. Its main aim is to provide a method of learning, teaching and assessing which applies to all languages in Europe. In November 2001, a European Union Council Resolution recommended using the CEFR to set up systems of validation of language ability. The six reference levels (see below) are becoming widely accepted as the European standard for grading an individual’s language proficiency.

CEFR: Common European Reference Framework for LanguagesBasic language use
A1 A2
Can understand and use familiar everyday expressions and very basic phrases aimed at the satisfaction of needs of a concrete type. Can introduce him/herself and others and can ask and answer questions about personal details such as where he/she lives, people he/she knows and things he/she has. Can interact in a simple way provided the other person talks slowly and clearly and is prepared to help. Can understand sentences and frequently used expressions related to areas of most immediate relevance (e.g. very basic personal and family information, shopping, local geography, employment). Can communicate in simple and routine tasks requiring a simple and direct exchange of information on familiar and routine matters. Can describe in simple terms aspects of his/her background, immediate environment and matters in areas of immediate need.
Independent language use
B1 B2
Can understand the main points of clear standard input on familiar matters regularly encountered in work, school, leisure, etc. Can deal with most situations likely to arise whilst travelling in an area where the language is spoken. Can produce simple connected text on topics which are familiar or of personal interest. Can describe experiences and events, dreams, hopes & ambitions and briefly give reasons and explanations for opinions and plans. Can understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in his/her field of specialisation. Can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible without strain for either party. Can produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue giving the advantages and disadvantages of various options.
Proficiency
C1 C2
Can understand a wide range of demanding, longer texts, and recognise implicit meaning. Can express him/herself fluently and spontaneously without much obvious searching for expressions. Can use language flexibly and effectively for social, academic and professional purposes. Can produce clear, well-structured, detailed text on complex subjects, showing controlled use of organisational patterns, connectors and cohesive devices. Can understand with ease virtually everything heard or read. Can summarise information from different spoken and written sources, reconstructing arguments and accounts in a coherent presentation. Can express him/herself spontaneously, very fluently and precisely, differentiating finer shades of meaning even in more complex situations.

In Four Court College the classes are structured on the CEFR:

Elementary (CEFR level A1-A2)

Pre-Intermediate (CEFR level A2-B1)

Intermediate (CEFR level B1-B2)

Upper Intermediate (CEFR level B2-C1)

Advanced (CEFR Level C1)